What is the latest version of HardKey EG/Pro software?
The latest English version is 1.1.05.

Is it possible to decode a file which is encrypted on another PC?
Yes, but the encrypted file only can be decoded with the HardKey/EG Pro which is used to encrypt the file.

Is it possible to create duplicate keys?
Yes. By using the same “User Name”, “Email” and “Password” during the key generation, the keys will be exactly the same. But this should only be done with administrative caution to ensure security strength.

Is it possible to recreate a HardKey when it is lost?
Yes. There are two ways to recreate a key. One is to use the same “User Name”, “Email” and “Password” when creating a key with the HardKey Key Generation Wizard. The other is to restore a key using the backup file which you kept in a safe place away from computer when you generated the key for the first time.

What can I do if my HardKey does not allow me to encrypt/decrypt files due to key corruption?
Normally the corrupted key can be recovered by recreating the key using the “HardKey Generation Wizard” accessible from right-clicking HardKey icon on system tray > choose “Settings” > click “Generate Key” on Key Manager screen, but if the key cannot be recovered, the hardware key may be broken. Please use another HardKey to create the duplicate.

How can I set the access rights for an encrypted file?
If the file was encrypted using “Encrypt by HardKey/EG Pro” from the right-click menu, the file access rights can be set by selecting the “HardKey/EG Pro” tab when viewing the file properties. The person who originally encrypted the file has the privilege of selecting each user’s access rights as “Full Access”, “Read-Only”, “Delete”, etc. Access rights can be added for up to 16 users for each encrypted file. If you wish to transfer an encrypted file over a Network or email, use “NetKey” to encrypt the file. NetKey also allows you to choose which HardKey users you want to share the encrypted file with, provided you have imported the recipient's public key. The limitation of the number of users giving the access rights using NetKey is depending on the capacity of your hard disk size.

Is there any restriction for setting the user access rights for an encrypted file?
Yes, the access rights can only be set by the owner of the file. (HardKey user who originally encrypts the file)

I forgot the information which I used for the key generation. Is there any way to analyse the information from my HardKey?
No, there is no way to analyse the key information. The information which you used for the key generation is very important. Please write the information down when creating a HardKey, and keep it in a safe place away from the computer. Do not let anyone know your password; otherwise they can create a duplicate of your HardKey.

If someone has stolen my HardKey, can he or she know my HardKey information?
No, he or she has no way knowing the key information if the password was not stolen with it.

My HardKey sometimes does not allow me to encrypt a file. Is there any reason why I have this problem?
Here are some possible reasons:

The file might already be opened and in use on the PC
The file might be already encrypted
Your HardKey might not be plugged into the USB port
Your Hard Disk capacity might not be enough
The file might be corrupted
The file might be a “Wind

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